Contact Center Manager - Home Services
Full Time • Right Away Home Services - Tampa
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Job Summary: We’re seeking a dynamic Call Center Sales Leader to take charge of our call center operations and drive exceptional results. This role is perfect for someone passionate about building and leading outbound calling sales teams while delivering outstanding customer experiences in the home services industry. You’ll be instrumental in hiring and training talent, fostering a culture of high performance, and achieving company sales targets through innovative strategies and rigorous execution.
Benefits/Perks:
Benefits/Perks:
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Responsibilities:
- Recruit, train, and inspire a team of call center representatives to excel in customer service and outbound sales performance.
- Lead call center operations with a focus on improving telephone sales techniques and developing high-performing outbound teams.
- Set and exceed ambitious sales and customer service goals, tracking performance through key performance indicators (KPIs).
- Develop and execute training programs to enhance sales skills, customer engagement, and team motivation.
- Implement policies and procedures designed to maximize efficiency, productivity, and revenue generation.
- Deliver detailed performance reports, analyze trends, and present actionable insights to upper management.
- Foster a results-driven, team-oriented culture that prioritizes both employee growth and customer satisfaction.
Qualifications:
- Proven experience leading and growing outbound call center sales teams, with a track record of driving results.
- Strong leadership skills with a focus on coaching, mentoring, and team development.
- Familiarity with customer service metrics, KPIs, and sales analytics in a call center environment.
- Strategic thinking with the ability to create and implement effective sales and training programs.
- Proficiency in Microsoft Office and call center software; experience with CRM platforms is a plus.
- Exceptional communication skills—verbal, written, and interpersonal.
Why Join Us? This is an exciting opportunity to take your leadership skills to the next level while shaping the future of our call center operations. Be part of a team that values innovation, rewards high performance, and is committed to growing in the home services industry.
Apply now to lead our team to new heights!
Compensation: $70,000.00 - $90,000.00 per year
About Us
If you’re looking for a fulfilling career in heating and cooling services in St. Pete, Hales AC is the place for you. Since 1986, we’ve been "The Cool Choice," offering exceptional HVAC services and creating a dynamic work environment for our team members.
Who We Are
Hales AC is dedicated to providing the highest level of reliable service for our customers’ comfort needs, and we extend this dedication to our team. Our workplace is built on integrity, teamwork, and continuous improvement. We believe in investing in our employees, providing ongoing training to keep everyone up-to-date with the latest technology and industry advancements.
We are more than just a service provider; we are a community. Hales AC actively participates in Lennox’s Feel the Love campaign and supports the Special Olympics, reflecting our commitment to making a positive impact.
Why Work With Us
At Hales AC, we recognize talent and promote from within, ensuring our team members have ample opportunities for career advancement. We reward hard work and dedication with competitive salaries, great bonuses, and comprehensive benefits. Our supportive and inclusive work environment fosters professional growth and personal satisfaction.
What We Offer
- Career Growth: We believe in nurturing our employees' potential. Many of our team members have advanced into leadership positions, thanks to our commitment to promoting from within.
- Ongoing Training: All our technicians receive continuous training, ensuring you stay at the forefront of industry advancements and technology.
- Community Involvement: Be part of a team that values community service and makes a difference through initiatives like Lennox’s Feel the Love campaign and supporting the Special Olympics.
- Supportive Environment: Our friendly and professional team works together to achieve common goals, providing a supportive atmosphere where everyone can thrive.
- Innovative Products: As a Lennox Premier Dealer, you’ll work with high-tech and innovative products, offering cutting-edge solutions to our customers.
Join Our Team
We’re growing and looking for dedicated professionals committed to delivering the best service. If you’re passionate about the HVAC industry and want to be part of a supportive, forward-thinking company, Hales AC is the perfect place for you. Join us and build a rewarding career while making a positive impact in the community.
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